Overview

Chiron Technology Services, Inc. currently has a System Administrator III career opportunity in the Annapolis Junction, MD area. An active TS/SCI w/Polygraph Clearance is required for this position.

General Summary:

Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Capabilities:

• Provides support for implementation, troubleshooting and maintenance of IT systems
• Manages the daily activities of configuration and operation of IT systems
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides in-depth experience in trouble-shooting IT systems
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
• Supports the design of systems, mission architecture and associated hardware
• Directs and possess a working knowledge and understand of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyzes and resolves complex problems associated with server hardware, applications and software integration

Qualifications:

• Fifteen (15) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s Degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a Bachelor’s Degree..

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@chirontech.com, and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.